Introduction to ISO 9001:2015

The ISO 9001:2015 determines minimum requirements for a QMS in organisations in order to offer products and services which meet customer, statutory, and regulatory requirements. The standard is based on a process-orientated approach that incorporates the PDCA (Plan-Do-Check-Act) cycle and also introduces risk-based thinking.

Adopting these concepts makes the application of the ISO 9001;2015 standard suitable and supportive of all kinds and sizes of organisations, regardless of if they produce products, offer services, are profit-orientated, or governmental institutions. The course provides an introduction to the ISO 9001:2015 standard, explains the concepts, principles, structure of the standard, and gives you an understanding of the content of each of the clauses of the standard and how the standard can be applied within your organisation

The ISO 9001:2015 standard can be applied to all kinds and sizes of organisations, regardless if they produce products, offer services, are profit-orientated or governmental institutions.

In this course you will:

  • learn about the quality management principles
  • learn about the High-Level Structure of the ISO 9001
  • understand the ISO risk-based thinking and how this is
  • Learn about the PDCA (plan-do-check-act) / Deming Cycle
  • become familiar with the ISO terminology and vocabulary
    understand the role of top management in implementing
    and maintaining the ISO 9001 standard
  • understand the role you play in your ISO 9001 system

The top management, line leaders, supervisors and quality control team as well as any person who has a role to play in the quality management system.

  • Introduction to the ISO 9001:2015 standard
  • What is a Quality Management System?
  • Quality Management System – Common Elements
  • Why implement a QMS?
  • What are the benefits of ISO 9001?
  • Differences between 2008 version and 2015 version
  • Main concepts of the standard
  • Benefits of the ISO 9001 standard
  • Terminology
  • The seven Quality Management System principles
  • Process approach
  • PDCA cycle
  • Risk-based thinking
  • Structure of the ISO 9001:2015 standard
  • Role of top management
  • Overview of the 10 clauses of the standard
  • Setting up an ISO 9001 system
  • Process of implementing ISO 9001
  • How to go about getting ISO 9001 Certification
  • Comparison between the ISO 9001 and ISO 22000 standards

A knowledge test is conducted upon course completion

  • Become familiar with the structure, terminology and vocabulary of the ISO 9001 standard
  • Learn about key concepts such as risk-based thinking and a process approach
  • Understand the benefits of a QMS
  • Learn about the Quality Management Principles and how these can be applied in your organisation
  • Receive a comprehensive course manual to help you get started

Anyone with an interest in quality management systems can attend this course


1 Day

Certification type


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