The ISO 9001:2015 standard determines minimum requirements for a QMS in organisations in order to offer products and services which meet customer, statuory and regulatory requirements. The standard is based on a process-orientated approach which incorporates the PDCA (Plan-Do-Check-Act) cycle and also introduces risk-based thinking. Adopting these concepts makes the application of the ISO 9001:2015 standard suitable and supportive of all kinds and sizes of organisations, regardless if they produce products, offer services, are profit-orientated, or govermental organisations. Benefits of the standard include: improvement of company reputation and enhancing customer satisfaction, whilst ensuring better process management and integration with other management systems such as ISO 14001 and ISO 45001. 

The course provides a more in-depth understanding of the ISO 9001 concepts, structure of the standard, and interpretation of the clauses of the standard ensuring a more succcessful implementation outcome.