Services
We offer a range of consulting, training and auditing solutions as well paperless management software solutions.Our solutions are customised to the needs of our clients ensuring that we provide a service that builds value, brick-by-brick, day by day.
TRAINING
Entecom has full accreditation with the FoodBev SETA (FoodBev SETA no: 587/00081/1011) offering a wide variety of customised workshops and accredited skills programmes. Training is offered from shopfloor to senior management, in multiple languages and designed around your organisation's requirements.
Passionate facilitators ensure that the training is relevant, practical, engaging and at times even mind changing. Empowering employees with the knowledge, mindset and skills needed to strengthen food safety and quality systems across the food chain is what motivates our team of talented facilitators. Our history of repeat business with our clients demonstrates our ability to achieve the desired outcome; Safer Food, Smarter Business. Our training is:
- Customised to your requirements
- Flexible around production demands
- Can be presented from Level 1 to Level 5
- Practical - we visit the factory floor for real examples
- Innovative
- Fun and interactive
- Engaging
- Mind changing
- Visual - uses videos and photos
- Presented by subject matter experts
- Includes workplace assessments
- Facilitated in multiple languages
We have a wide variety of courses to choose from. To view our courses click here
To view our training schedule click here
Many of the SETAS such as the FoodBev, W&R, Agri, TETA as well as CATHSSETA, offer grants to support staff training. Contact us at info@entecom.co.za if require assistance with application process.
CONSULTING
We have a very hands-on approach and believe in building long term relationships with our clients. Our support service empowers employees with the knowledge, mindset and skills needed to strengthen food safety and quality systems. We see ourselves as system builders and catalysts for change. Always looking for a smarter way to do things, we make your journey towards certification achievable using a proven consulting methodology, with an excellent track record.
Our consultancy services include assistance with the implementation of the following Food Safety and Quality Management Systems:
- HACCP as per Retail Chain Store requirements (aligned with GFSI requirements)
- FSSC 22000 / ISO 22000
- ISO 9001
- GLOBALG.A.P.
- ISO 14001
- OHAS 18001
- Coaching and mentoring
- Maintenance support services
We also offer the implementation of Tempo, a paperless software managment solution, to ensure that your systems work smarter and reduce the amount of stress associated with conventional paper systems.
Clients that we have worked with over the years include, but are not limited to: Dynamic Commodities, Snackworks, Illovo, Spier, Pioneer Foods, Nampak, Polyoak Packaging, Unifrutti, Rhodes Food Group, East Balt, Wild Coast Abalone, Montego Pet Nutrition, I&J, Premier Foods and Doppio Zero.
Please click here to see what our clients say about us
auditing
Our trained lead auditors have a wide range of industry experience and strive to add value when providing the following audit services:
- Supplier audits for corporates against the GFSI Basic / Intermediate / AIB requirements
- Pre-certification or readiness audits to gauge readiness for certification
- Hygiene audits / inspections. Here we make use of our inspection kit to determine the extent of cleanliness. Checking behind, beneath, inside and ontop is what these inspections are all about. We make us of our magnetic torches and telescopic mirrors to see beyond the obvious. Hygiene swabs are also taken as part of the environmental monitoring programme.
- Safe Serve audits to ensure that food safety standards are maintained in the hospitality industry. Click here to learn more about the Safe Serve audits
- Internal audits as an integral part of your own Food Safety Management System. Auditors will focus on specific processes and systems to provide you with a detailed report with recommendations.
- Audits are based on the following requirements / standards / guidelines:
- GFSI Basic / Intermediate
- GMP
- AIB
- HACCP
- ISO 22000 / FSSC 22000
- ISO 14001
- OHAS 18001
- BRC
- SMETA
- GLOBALG.A.P.
system Maintenance support services
If you answer yes to the following questions, our maintenance support service might be the perfect solution you are looking for.
- Have a new QA Manager who needs to be coached on the Food Safety Management System, but you don't have the time to coach her?
- Your QA Manager is going on vacation or maternity leave and you need someone to assist their deputy with the maintenance of the system until they return?
- Are you a small / medium sized businesses and need to pass Retain Chain Store audits but canot afford a full time QA Manager?
- Find it difficult to take the time to conduct monthly internal audits?
- Struggle to maintain an effective corrective action system?
- Need help with your management reviews?
- Have a good Quality Control team but find it difficult to take the time to do forward and reverse traceability exercises, mock recalls, food defence audits, food fraud audits?
- Too nervous to manage the review of the HACCP studies on your own?
- Need assistance with the updating of your documentation inline with changes to legislation or standards.
Our Support Service solution includes:
- Update the Food Safety / Quality Managment Systems to remain current with customer requirements
- Mock recall, forward and reverse traceability exercises
- Assist with Management Review Meetings
- Compilation of monthly trend analysis
- Document and record revision control
- Compilation of product specifications
- Updating / reviewing of risk assessments
- Customer complaint investigations
- Food defence audits
- Microbiological Monitoring
- HACCP Study review
- Internal Audits
You can choose between: Weekly, monthly, quarterly support service solutions.
Consulting
- Complete Food Safety Management System Implementation
- System integration
- Process streamlining
- Coaching and mentoring of the Food Safety Team
- Root cause analysis and problem solving
- Monthly Maintenance Support Services
Training
- Customized
- Flexible around production demands
- Practical
- Subject matter experts
- Inclusive of workplace assessments
- Multilingual facilitators available
Auditing
- Gap Audits
- Pre-certification readiness audits
- Internal Audits
- Safe Serve Audits
- Hygiene Audits
- SMETA
Tempo
- Paperless QMS
- Intergration with HR, OHAS and ISO 14001 paperless modules
- Real time data capture ensures system integrity
- Real-time reporting and trend analysis
- Escalation of ovedue tasks
