The ISO 9001:2015 determines minimum requirments for a QMS in organisations in order to offer products and services which meet customer, statutory, and regulatory requirements. The standard is based on a process-orientated approach which incorporates the PDCA (Plan-Do-Check-Act) cycle and also introduces risk-based thinking. Adopting these concepts makes the application of the ISO 9001;2015 standard suitable and supportive of all kinds and sizes of organisations, regardless if they produce products, offer services, are profit-orientated, or governmental institutions.

The course provides an introduction to the ISO 9001:2015 standard, explains the concepts, principles, structure of the standard, and gives you an understanding of the content of each of the clauses of the standard and how the standard can be applied within your organisation.

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